.sp-launch{z-index:90;background:var(--bg);width:56px;height:56px;color:var(--ink);box-shadow:0 10px 28px -12px #14142838, 0 1px 3px #14142814, var(--ring);cursor:pointer;transition:scale var(--t-fast) var(--ease), box-shadow var(--t) var(--ease);animation:sp-pop var(--t-slow) var(--ease);border:0;border-radius:50%;place-items:center;padding:0;display:grid;position:fixed;bottom:24px;right:24px}.sp-launch:hover{box-shadow:0 14px 32px -12px #14142847, 0 1px 3px #14142814, var(--ring);scale:1.04}.sp-launch:active{scale:.96}.sp-launch .mark{--orb:34px}.sp-badge{border-radius:var(--r-pill);background:var(--err);color:#fff;min-width:20px;height:20px;font:600 12px/20px var(--font);text-align:center;box-shadow:0 0 0 2px var(--bg);padding:0 6px;font-style:normal;position:absolute;top:-2px;right:-2px}@keyframes sp-pop{0%{opacity:0;scale:.7}}.sp-win{z-index:91;background:var(--bg);border-radius:var(--r-window);width:400px;height:min(680px,100dvh - 48px);box-shadow:var(--sh-3), var(--ring);transform-origin:100% 100%;animation:sp-open var(--t-slow) var(--ease);grid-template-rows:auto 1fr;display:grid;position:fixed;bottom:24px;right:24px;overflow:hidden}.sp-win.out{animation:sp-close .22s var(--ease) forwards;pointer-events:none}@keyframes sp-open{0%{opacity:0;translate:0 12px;scale:.94}}@keyframes sp-close{to{opacity:0;translate:0 10px;scale:.96}}.sp-win.full{width:auto;height:auto;box-shadow:none;z-index:91;border-radius:0;animation-name:sp-open-full;inset:0}.sp-win.full.out{animation-name:sp-close-full}@keyframes sp-open-full{0%{opacity:0;translate:0 24px}}@keyframes sp-close-full{to{opacity:0;translate:0 24px}}@media (width<=600px){.sp-win{border-radius:0;width:auto;height:auto;animation-name:sp-open-full;inset:0}.sp-win.out{animation-name:sp-close-full}.sp-launch{bottom:16px;right:16px}}.sp-hero{background:var(--brand-fill);color:#fff;gap:4px;padding:16px 18px 20px;display:grid}.sp-hero-top{justify-content:space-between;align-items:center;margin-bottom:6px;display:flex}.sp-hero-mark{background:#ffffff2e;border-radius:50%;place-items:center;width:48px;height:48px;display:grid}.sp-hero-mark .mark{--orb:32px}.sp-hero b{font:500 22px/28px var(--display);letter-spacing:-.02em}.sp-hero span{opacity:.88;font-size:14px}.sp-hero .sp-x{color:#fff}.sp-hero .sp-x:hover{background:#ffffff29}.sp-head{border-bottom:1px solid var(--line);grid-template-columns:36px 1fr 36px;align-items:center;gap:8px;padding:10px;display:grid}.sp-head b{text-align:center;font-size:15px;font-weight:600}.sp-x-ic{width:22px;height:22px}.sp-body{min-height:0;padding:16px;overflow-y:auto}.sp-in{animation:sp-in var(--t-slow) var(--ease)}@keyframes sp-in{0%{opacity:0;translate:16px}}.sp-in-back{animation:sp-in-back var(--t-slow) var(--ease)}@keyframes sp-in-back{0%{opacity:0;translate:-16px}}.sp-home{gap:16px;display:grid}.sp-hello h2{font-size:20px;line-height:26px}.sp-hello p,.sp-note{color:var(--ink-3);font-size:13px}.sp-note.center{text-align:center}.sp-card{border-radius:var(--r-card);background:var(--fill);gap:10px;padding:16px;display:grid}.sp-write,.sp-send{--bh:44px;width:100%}.sp-block{gap:10px;display:grid}.sp-block h3{font-size:14px;font-weight:600}.sp-block-head{justify-content:space-between;align-items:center;display:flex}.sp-search{border-radius:var(--r-pill);background:var(--fill);height:40px;color:var(--ink-3);align-items:center;gap:8px;padding:0 12px;display:flex}.sp-search input{min-width:0;color:var(--ink);background:0 0;border:0;outline:0;flex:1;font-size:14px}.sp-faq{display:grid}.sp-faq .acc{border-bottom:1px solid var(--line)}.sp-faq .acc-q{padding:12px 0;font-size:14px}.sp-faq .acc-in p{color:var(--ink-2);padding:0 0 12px;font-size:13px}.sp-list{gap:6px;margin:0;padding:0;list-style:none;display:grid}.sp-row{border-radius:var(--r-control);background:var(--fill);text-align:left;width:100%;color:var(--ink);transition:background var(--t-fast) var(--ease);border:0;align-items:center;gap:10px;padding:12px 14px;display:flex}.sp-row:hover{background:var(--soft)}.sp-row-main{flex:1;gap:4px;min-width:0;display:grid}.sp-row-main>b{text-overflow:ellipsis;white-space:nowrap;font-size:14px;font-weight:500;overflow:hidden}.sp-row.unread .sp-row-main>b{font-weight:600}.sp-row-top{align-items:center;gap:8px;display:flex}.sp-row-top em{color:var(--ink-3);margin-left:auto;font-size:12px;font-style:normal}.sp-row-bot{color:var(--ink-3);align-items:center;gap:6px;font-size:12px;display:flex}.sp-dot{background:var(--accent);width:8px;height:8px;animation:pop-in var(--t) var(--ease);border-radius:50%}.sp-go{color:var(--off);flex:none}.sp-orb{width:16px;height:16px}.sp-st{height:20px;font-size:11.5px}.sp-st.waiting{background:var(--fill);color:var(--ink-2);box-shadow:inset 0 0 0 1px var(--line)}.sp-st.answered{background:var(--accent-soft);color:var(--accent)}.sp-st.solved{background:var(--live-bg);color:var(--live)}.sp-new{gap:16px;display:grid}.sp-field{border:0;gap:8px;min-width:0;margin:0;padding:0;display:grid}.sp-field legend,.sp-legend{color:var(--ink);margin-bottom:8px;padding:0;font-size:13px;font-weight:600}.sp-field legend span{color:var(--ink-3);font-weight:400}.sp-pills{flex-wrap:wrap;gap:6px;display:flex}.sp-pill{border-radius:var(--r-pill);background:var(--fill);height:34px;color:var(--ink-quiet);transition:background var(--t-fast) var(--ease), color var(--t-fast) var(--ease);border:0;align-items:center;gap:6px;padding:0 12px;font-size:13px;display:inline-flex}.sp-pill:hover{background:var(--soft);color:var(--ink)}.sp-pill[aria-checked=true]{background:var(--brand-fill);color:#fff}.sp-field.need .sp-pills{animation:sp-shake .3s var(--ease)}@keyframes sp-shake{25%{translate:-4px}75%{translate:4px}}.sp-hint-err,.sp-err{color:var(--err);font-size:13px}.sp-err{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.sp-text{resize:vertical;border-radius:var(--r-control);background:var(--fill);width:100%;min-height:110px;font:14px/20px var(--font);color:var(--ink);border:0;outline:0;padding:12px 14px}.sp-text:focus{background:var(--bg);box-shadow:0 0 0 1px var(--line)}.sp-count{color:var(--ink-3);justify-self:end;font-size:12px}.sp-attach{flex-wrap:wrap;align-items:center;gap:10px;display:flex}.sp-photos{gap:8px;margin:0;padding:0;list-style:none;display:flex}.sp-photos li{border-radius:var(--r-control);width:64px;height:64px;position:relative}.sp-photos img{object-fit:cover;border-radius:inherit;width:100%;height:100%;display:block}.sp-photo-x{background:var(--ink);width:22px;height:22px;color:var(--bg);border:0;border-radius:50%;place-items:center;display:grid;position:absolute;top:-6px;right:-6px}.sp-ticket{grid-template-rows:auto auto 1fr auto auto;gap:12px;min-height:100%;display:grid}.sp-sent{border-radius:var(--r-card);background:var(--accent-soft);color:var(--ink-2);align-items:flex-start;gap:10px;padding:12px 14px;font-size:13px;display:flex}.sp-sent b{color:var(--ink);display:block}.sp-sent-mark .mark{--orb:26px}.sp-meta{color:var(--ink-3);align-items:center;gap:10px;font-size:13px;display:flex}.sp-meta>span:last-child{align-items:center;gap:6px;display:inline-flex}.sp-feed{align-content:start;gap:12px;margin:0;padding:0;list-style:none;display:grid}.sp-msg{max-width:86%;animation:fade-in var(--t) var(--ease);gap:4px;display:grid}.sp-msg.me{justify-self:end;justify-items:end}.sp-msg.them{justify-self:start}.sp-who{color:var(--ink-2);align-items:center;gap:6px;font-size:12px;font-weight:600;display:inline-flex}.sp-bubble{white-space:pre-wrap;overflow-wrap:anywhere;border-radius:18px;padding:10px 14px;font-size:14px;line-height:20px}.sp-msg.me .sp-bubble{background:var(--fill);border-bottom-right-radius:6px}.sp-msg.them .sp-bubble{background:var(--accent-soft);border-bottom-left-radius:6px}.sp-pics{flex-wrap:wrap;gap:6px;display:flex}.sp-pics button{border-radius:var(--r-control);background:var(--fill);border:0;padding:0;overflow:hidden}.sp-pics img{object-fit:cover;width:96px;height:96px;display:block}.sp-msg time{color:var(--ink-3);font-size:11px}.sp-sys{color:var(--ink-3);border-radius:var(--r-pill);background:var(--fill);justify-self:center;padding:4px 10px;font-size:12px}.sp-compose{background:var(--bg);border-top:1px solid var(--line);gap:8px;margin:0 -16px -16px;padding:10px 12px 12px;display:grid;position:sticky;bottom:-16px}.sp-compose-row{align-items:flex-end;gap:6px;display:flex}.sp-compose-row textarea{resize:none;background:var(--fill);min-width:0;max-height:140px;font:14px/20px var(--font);color:var(--ink);field-sizing:content;border:0;border-radius:18px;outline:0;flex:1;padding:9px 14px}.sp-closed{text-align:center;border-radius:var(--r-card);background:var(--fill);color:var(--ink-2);justify-items:center;gap:10px;padding:12px;font-size:13px;display:grid}.sp-photo-full{justify-items:center;gap:12px;display:grid}.sp-photo-full img{border-radius:var(--r-control);max-width:100%;max-height:70dvh}.sp-empty{text-align:center;color:var(--ink-3);justify-items:center;gap:12px;padding:40px 12px;display:grid}.sp-empty-mark .mark{--orb:56px}.sp-load{gap:10px;display:grid}.sp-load .sk{height:14px}.sp-rate{border-radius:var(--r-card);background:var(--fill);gap:8px;padding:14px 16px;display:grid}.sp-rate>b{font-size:15px;font-weight:600}.sp-rate>span{color:var(--ink-3);font-size:13px}.sp-rate .sp-text{background:var(--bg)}.sp-rate-row{flex-wrap:wrap;gap:8px;display:flex}.sp-rate-row .b-soft{background:var(--bg)}.sp-report-att{border-radius:var(--r-control);background:var(--err-bg);color:var(--err);align-items:flex-start;gap:8px;margin:0;padding:10px 12px;font-size:13px;display:flex}.sp-report-att .i16{flex:none;margin-top:2px}body.sp-on:not(.sp-site):has(.pv-input) .sp-launch{transition:bottom var(--t) var(--ease);bottom:82px}@media (width<=600px){body.sp-on:not(.sp-site):has(.pv-input) .sp-launch{bottom:70px}}@media (width<=900px){body.sp-on .ws-bottom{padding-right:84px}}